Ghodexarshimvorn
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Return Policy

Last Updated:

1. Introduction

This Return Policy outlines the terms and conditions for returning products purchased from Ghodexarshimvorn. We want to ensure your satisfaction with your purchase.

2. Company Information

Company Name: Ghodexarshimvorn

Address: Veitikantie 9, 96100 Rovaniemi, Finland

Email: info@ghodexarshimvorn.world

3. Return Period

You have the right to return unopened products within 14 days of receiving your order, in accordance with EU consumer protection laws.

The return period begins on the day you receive the product.

4. Conditions for Returns

4.1 Eligible Products

Products must meet the following conditions to be eligible for return:

  • Product must be unopened and in original packaging
  • Product must be in its original condition
  • All original labels and tags must be intact
  • Return request must be made within the return period

4.2 Non-Returnable Items

The following items cannot be returned:

  • Opened or used products
  • Products damaged by the customer
  • Products without original packaging
  • Products returned after the return period

5. Return Process

5.1 Initiating a Return

To initiate a return, please contact us at info@ghodexarshimvorn.world with the following information:

  • Order number
  • Product name
  • Reason for return
  • Your contact information

5.2 Return Authorization

We will review your return request and provide you with a Return Authorization (RA) number and return instructions within 5 business days.

5.3 Shipping the Return

Once you receive return authorization:

  • Package the product securely in its original packaging
  • Include the RA number on the package
  • Ship the product to the address provided in the return instructions
  • Keep proof of shipment

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect due to our error.

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

7. Refund Process

7.1 Refund Timeline

Once we receive and inspect your returned product:

  • We will process your refund within 14 business days
  • Refunds will be issued to the original payment method
  • You will receive an email confirmation when the refund is processed

7.2 Refund Amount

The refund will include:

  • The purchase price of the returned product
  • Original shipping costs (if the entire order is returned)

The refund will not include return shipping costs unless the return is due to our error.

8. Defective or Incorrect Products

If you receive a defective product or incorrect item:

  • Contact us immediately at info@ghodexarshimvorn.world
  • We will arrange for a replacement or full refund
  • We will cover all return shipping costs
  • We may request photos of the defect or incorrect item

9. Right of Withdrawal

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision before the end of the 14-day period.

10. Product Safety

For health and safety reasons, we cannot accept returns of opened dietary supplement products. This policy protects all our customers.

11. Google Ads Policy Compliance and Geographic Scope

This return policy applies to products advertised and sold in compliance with Google Ads policies for dietary supplements. Our return procedures comply with:

  • EU Consumer Rights Directive (2011/83/EU)
  • Finnish Consumer Protection Act
  • Google Ads policies for health-related products
  • EU regulations on dietary supplements (Directive 2002/46/EC)

This return policy is designed for customers located in Finland and the European Union. Customers from other regions should verify local return rights and regulations applicable to their location.

12. Contact for Returns

For all return inquiries, please contact us:

Email: info@ghodexarshimvorn.world

Address: Veitikantie 9, 96100 Rovaniemi, Finland

Please include your order number and reason for return in your communication.

13. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. The "Last Updated" date will reflect the most recent changes.